Spa Etiquette
What to wear
We will provide you with a robe and slippers to wear while visiting our spas and you will be assigned a locker to store your personal belongings. During your spa treatment, it is recommended that you experience body services without clothing.
Our therapists are professionally trained and will ensure a level of comfort by appropriately draping areas of the body that are not a focus of the treatment.
Storing valuables
We recommend that you leave valuable personal items in the safe in your treatment room, or in one of the safe deposit boxes at the front desk of the spa.
Late arrival time
We ask that you arrive at least 15 to 30 minutes prior to your scheduled appointment time; however, if a late arrival is unavoidable, please call to notify the spa receptionist when possible. Arriving late will simply limit the time for your treatment, as we must complete your service by the designated end-time in order to appropriately accommodate the next guest.
Cell phone usage
Quiet and calm are of the utmost importance to our guests – we would like to ask you to set your phone into silent mode or turn off your cell phone before entering the spa.
Canceling a spa reservation
We request client using the spa extend a 24-hour cancellation notice. If less than 24-hours notice is given, a service charge may be noted at the time of booking.
Spa treatment selection
A full menu of spa treatment offerings is listed on our web site. If you feel you would like assistance in choosing a service, we recommend calling the spa directly and speaking to one of our knowledgeable staff members. A discussion with our reception staff can often help you decide between specific types of spa treatment offerings depending on whether your goal is simply relaxation or more therapeutic in nature.
Special health considerations
If you have health concerns or are pregnant, please notify our spa staff when booking your treatment. Our receptionist or therapists can offer guidance as to which treatments will be the most beneficial and those that should be avoided due to physical limitations or sensitivity.
Alcoholic beverages and spas
We recommend that you do not consume alcohol before or immediately after your spa treatments.
Shaving
Generally, shaving is not recommended prior to any treatments or hair removal services. However, it is recommended that men shave prior to a facial treatment at least 2 hours before the scheduled appointment time.
Personal preferences
Whether it is the room temperature or the level of massage pressure, please communicate your preferences with the therapist so that he or she can make your time with us a special experience.
Age minimum
Guests must be at least 18 years of age to experience a spa treatment. If under the age of 18, guests must be accompanied by a guardian and can only have treatments performed by therapists of the same gender. If available, salon services are offered to guests of all ages.
Feedback
If your experience at our spa has not met your expectations, we highly appreciate if you take your time to speak with the spa manager on duty before leaving the facility. If unavailable, please feel free to leave your feedback at our Website.
What to wear
We will provide you with a robe and slippers to wear while visiting our spas and you will be assigned a locker to store your personal belongings. During your spa treatment, it is recommended that you experience body services without clothing.
Our therapists are professionally trained and will ensure a level of comfort by appropriately draping areas of the body that are not a focus of the treatment.
Storing valuables
We recommend that you leave valuable personal items in the safe in your treatment room, or in one of the safe deposit boxes at the front desk of the spa.
Late arrival time
We ask that you arrive at least 15 to 30 minutes prior to your scheduled appointment time; however, if a late arrival is unavoidable, please call to notify the spa receptionist when possible. Arriving late will simply limit the time for your treatment, as we must complete your service by the designated end-time in order to appropriately accommodate the next guest.
Cell phone usage
Quiet and calm are of the utmost importance to our guests – we would like to ask you to set your phone into silent mode or turn off your cell phone before entering the spa.
Canceling a spa reservation
We request client using the spa extend a 24-hour cancellation notice. If less than 24-hours notice is given, a service charge may be noted at the time of booking.
Spa treatment selection
A full menu of spa treatment offerings is listed on our web site. If you feel you would like assistance in choosing a service, we recommend calling the spa directly and speaking to one of our knowledgeable staff members. A discussion with our reception staff can often help you decide between specific types of spa treatment offerings depending on whether your goal is simply relaxation or more therapeutic in nature.
Special health considerations
If you have health concerns or are pregnant, please notify our spa staff when booking your treatment. Our receptionist or therapists can offer guidance as to which treatments will be the most beneficial and those that should be avoided due to physical limitations or sensitivity.
Alcoholic beverages and spas
We recommend that you do not consume alcohol before or immediately after your spa treatments.
Shaving
Generally, shaving is not recommended prior to any treatments or hair removal services. However, it is recommended that men shave prior to a facial treatment at least 2 hours before the scheduled appointment time.
Personal preferences
Whether it is the room temperature or the level of massage pressure, please communicate your preferences with the therapist so that he or she can make your time with us a special experience.
Age minimum
Guests must be at least 18 years of age to experience a spa treatment. If under the age of 18, guests must be accompanied by a guardian and can only have treatments performed by therapists of the same gender. If available, salon services are offered to guests of all ages.
Feedback
If your experience at our spa has not met your expectations, we highly appreciate if you take your time to speak with the spa manager on duty before leaving the facility. If unavailable, please feel free to leave your feedback at our Website.